Privacy policy

Last updated: 1 July 2026

Who we are

This website is operated by ROSEWOOD PET PRODUCTS LIMITED(“we”, “us”), a company registered in England & Wales under number 00662785, with its registered office at Unit 9 Hortonwood West, Queensway, Telford, Shropshire, United Kingdom, TF1 6AH. We are the data controller for the personal data described in this policy.

What we collect

• Contact details you give us, such as your name, email address and phone number.
• Order and delivery details when you place or enquire about an order.
• Messages you send us through the contact form or by email.
• Basic technical data such as your browser type and pages visited, collected to keep the site working and secure.

A small item you add to your basket is stored only in your own browser (local storage) so the basket persists between pages. It is not sent to us until you contact us to place an order.

How we use it

• To respond to your enquiries and provide customer support.
• To process, arrange and deliver orders you place with us.
• To meet our legal, accounting and tax obligations.
• To keep the website secure and improve how it works.

Legal bases

We rely on performance of a contract (to fulfil orders), our legitimate interests (to run and secure the site and reply to enquiries), and legal obligation (to keep required records). Where we ever rely on consent, you can withdraw it at any time.

Sharing your data

We share data only where necessary — for example with delivery couriers to send your order, or with service providers who help us operate the website. We do not sell your personal data.

Retention

We keep personal data only as long as needed for the purposes above and to meet legal requirements, then delete or anonymise it.

Your rights

Under UK GDPR you have the right to access, correct, delete or restrict use of your personal data, to object to certain processing, and to data portability. To exercise any of these rights, email support@rosewodpet.shop. You may also complain to the UK Information Commissioner’s Office (ICO).

Cookies

This site uses only the storage necessary to make core features such as the basket work. We do not use advertising or third-party tracking cookies.

Contact

Questions about this policy? Email support@rosewodpet.shop or call +44 7867783395.